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TERMS & CONDITIONS
WE DO NOT PROVIDE SERVICE WITHOUT LEARNER’S PERMIT OR DRIVER LICENCE.
- By enrolling in our program, the student confirms that she or he meets the physical requirements mandated by law for obtaining a driver’s license. The student must also present their valid government-issued ID/Permit and, if applicable, their out-of-state driver’s license or permit, at each driving lesson.
- To enroll in behind-the-wheel training with Five Star Driving School, students and/or parents must accept the following:
- Agreeing to our terms and conditions
- Provide a valid Learner’s Permit issued by the Department Motor Vehicle (DMV)
- Paying through our online gateway
- Please note that all lessons, whether completed or not, are non-refundable. However, if a student fails to complete their required driving hours within 6 months of signing the contract, the contract will be canceled, and the paid fee will be forfeited. If the student wishes to complete the remaining hours with us, they will be required to pay an additional fee.
- We offer convenient pick-up and drop-off services at pre-arranged times and locations. Please note that both the pick-up and drop-off locations must be within our designated service areas. Any changes to the pick-up and/or drop-off arrangements require authorization from our school representative and, if applicable, the parent/guardian of a minor student.
- Students are responsible for scheduling their own DMV behind-the-wheel test appointment. If you’d like to use our vehicle for the test, please contact our school to book a session. Regarding our DMV package (3 hours, including 1 hour of training and 2 hours for the DMV test), please be aware that if the test takes longer than 2 hours, we will not be able to provide a return trip to your destination. You will need to arrange your transportation.
- We provide students with a certified driving instructor and a vehicle equipped with dual-paddle control for the duration of the lesson.
- Abide by and enforce the laws of the California Department of Motor Vehicles (DMV) during instruction.
- In the event of unforeseen circumstances such as severe weather, vehicle issues, school closures, or other uncontrollable events, Five Star Driving School reserves the right to cancel a scheduled appointment. We will notify the student and/or parent as soon as possible in such cases.
- The Driving School will faithfully serve the students and pledges itself to the public to conform to the highest standards of driving instruction and the use of the best motor vehicles it can provide.
- If a student fails to arrive within 15 minutes of their scheduled lesson time, the lesson will be automatically canceled and considered forfeited.
- Cancellation policy: We require at least 36 hours’ notice for cancellations or rescheduling. Failure to provide adequate notice will result in a $65 charge. Additionally, if a student doesn’t have their permit at the time of the lesson, they’ll be considered a “no-show” and incur the same $65 fee. Please note that appointments cannot be scheduled online.
To cancel an appointment or reschedule please EMAIL to drivewith5star@gmail.com or info@drivewith5star.com or/and CALL/TEXT message to +1 (619) 771-2233 and let us know.
- Ten (10) minutes break will be taken anytime during the lesson when needed.
- Due to Covid-19 instructors and students are required to wear a face mask when sick.
- Instructor can take over the control of the vehicle until the student learns and is capable of driving safely.
- Return the signed contract and pay the full fee to confirm your acceptance of our terms and conditions.
- Ride-Along Policy: For liability purposes, we require a fee of $50 per lesson for any individual wishing to accompany a student during their driving lesson, including parents, partners, or friends.
- Damage and Clean-up Policy: Please be aware that the following actions may result in an additional fee of $395:
- Loitering
- Urination due to anxiety or fear of driving
- Spilling liquids on the seats or other areas of the vehicle
This fee will be applied to cover the costs of cleaning, sanitizing, and any necessary repairs to the vehicle.
- Understand that the instruction provided does not guarantee that any student will pass the state license examination or that the student will be guaranteed employment upon completion of any course of instruction.
- Please note that our vehicles are equipped with cameras that record video and audio from both inside and outside the vehicle during driving sessions, for emergency and safety purposes.
- For safety purposes, please ensure you wear:
– Prescription glasses or contact lenses, if necessary
– Closed-toe shoes
– Sunglasses (highly recommended)
- Liability Waiver Notice: If you choose to practice driving in your own vehicle, you do so at your own risk. Five Star Driving School and its instructors will not be held responsible or liable for any damages or losses incurred while practicing in your personal vehicle.
- To minimize distractions and ensure a safe learning environment, please note that:
- Cell phones must be turned off or silenced during driver training sessions.
- Radios are not permitted to be played during sessions.
You’re welcome to use your phone or listen to music during designated breaks.
- By enrolling with Five Star Driving School, you permit us to share a photo of you on social media after passing your driving test unless you specifically request that we do not.
- Disparagement Agreement:
As a condition of enrolling with Five Star Driving School, you agree to refrain from making any negative statements, reviews, comments, or feedback, whether written or oral, about our school, instructors, or services. This includes, but is not limited to:Electronic communication (e.g. email, text message).
– Electronic communication (e.g. email, text message).
– Online reviews (e.g. Yelp, Google, Facebook).
– Social media posts.
In the unlikely event that you are not satisfied with our services, we are committed to making it right. We will work with you to resolve any issues and provide a refund or other remedy, as applicable. Restrictions may apply.
- Upon completing the 6 hours of Behind-The-Wheel training, teenagers will be issued a Completion Certificate. This certificate will be mailed to the student’s registered mailing address.
- Dismissal for failure to follow the Driving School Guidelines, rules, instruction and California DMV laws, with no refunds. Mature behavior is expected.
Note: Successful completion of a State-Approved Driver Education course does not imply that the student is an accomplished driver. No one can be considered a skilled driver until he/she has driven for three to five years behind the wheel.
By purchasing this course you agree to this disparagement clause, you acknowledge that you understand the terms and conditions outlined above.
